Frequently Asked Questions

What are DirectPoints?
How do I know how may DirectPoints I get for participating in a survey?
Why do some surveys offer more or less DirectPoints than others?
What can I do with DirectPoints?
How do I check my DirectPoints balance?
How do I request a check for the balance in my DirectPoints account?
How long does it take to receive a check for my DirectPoints balance?
How can I receive more survey invitations?
How do I change my password?
How do I edit my profile?

What are DirectPoints?

DirectPoints are rewarded to you for every online survey you complete. The value of DirectPoints is fixed against the U.S. Dollar at one cent per DirectPoint (i.e., 10 DirectPoints=10 cents, 100 DirectPoints=$1.00). The number of points offered for completing a survey will vary depending on the length and complexity of the survey as well as the target consumer group. Back to top

How do I know how may DirectPoints I get for participating in a survey?

The number of DirectPoints you will receive is clearly indicated in the survey invitation. The number of points offered for completing a survey will vary depending on the length and complexity of the survey as well as the target consumer group. Back to top

Why do some surveys offer more or less DirectPoints than others?

The number of points offered for completing a survey will vary depending on the length and complexity of the survey as well as the target consumer group. These criteria are set forth by our clients. Back to top

What can I do with DirectPoints?

Anything! DirectPoints are redeemable for cash. Simply send an email to panelrelations@directiveanalytics.com with the subject “Check Request” and we will send you a check for the balance in your account. 100 DirectPoints is equal to $1. Back to top

How do I check my DirectPoints balance?

You can access your balance by going to your panelist page. Login and click “View Your DirectPoints.” Note that some surveys take 2 weeks to post to your account. The default password to your account is your email address in capital letters. Back to top

How do I request a check for the balance in my DirectPoints account?

Simply send an email to panelrelations@directiveanalytics.com with the subject “Check Request” and we will send you a check for the balance in your account. 100 DirectPoints is equal to $1. Back to top

How long does it take to receive a check for my DirectPoints balance?

Before requesting a check, please be sure the address we have on file is your current mailing address. You can do this by selecting “Update Your Profile” from the menu at the top of the screen. You will then have the opportunity to click through the original registration survey and update any necessary information. Please allow 6-8 weeks for delivery. You will receive an email confirming receipt of your request and another later when the payment has been mailed. Back to top

How can I receive more survey invitations?

Selection for survey participants is based upon the target consumer group; these criteria are set forth by our clients. Within the target group, selection is most often random. The best way to ensure you are getting the surveys that are right for you is to keep your profile updated. To edit your profile, login to your panelist page and click “Update Your Profile”. This will take you to the registration survey you filled out when you first joined the panel. Your answers will still be there so you can just click through and change whatever you need to. In an effort to better profile our panelists and deliver survey opportunities that suit you best, we are always adding new questions so you may come across one that you have not answered yet. Back to top

How do I change my password?

The default password to your account is your email address in capital letters. To change it, just login to your account and click on “Password”. Back to top

How do I edit my profile?

To edit your profile, login to your panelist page and click “Update Your Profile”. This will take you to the registration survey you filled out when you first joined the panel. Your answers will still be there so you can just click through and change whatever you need to. In an effort to better profile our panelists and deliver survey opportunities that suit you best, we are always adding new questions so you may come across one that you have not answered yet. Back to top

Can I Join the Panel if I don’t live in the United States?

Yes, we accept panelists from all countries! Directive Analytics is currently in the process of building a larger international panel. At this time there are fewer survey opportunities for non-U.S. panelists. As we increase the size of our international panel there will be more surveys available for international members. Back to top

 

Directive Analytics is Committed to Quality

Please note that while taking our surveys you will often encounter multiple quality assurance checkpoints. This is so that we can provide our clients with the best quality data. Respondents who do not pass quality assurance checks will be terminated from the survey. Panelists who fail these checks repeatedly (e.g., provide inconsistent responses) will be removed from the panel and will not receive any further invitations. Back to top